Shipping & Returns Policy

Aurelium currently ships products within India through authorised third-party courier and

logistics partners.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful

payment confirmation.

Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch, depending on the

destination and courier service.

Delivery timelines may vary for remote locations, public holidays, peak periods, adverse

weather conditions or circumstances beyond our reasonable control.

Delivery Address

Orders will be shipped to the address provided by the customer at the time of placing the

order. Customers are responsible for providing accurate and complete delivery details.Courier Delays

Once an order has been handed over to the courier partner, Aurelium shall not be

responsible for delays caused by the courier service, incorrect address details provided by

the customer, or the customer's unavailability to receive the shipment.

Aurelium will, however, make reasonable efforts to assist customers in resolving delivery-

related issues.

Damaged or Tampered Shipments

Customers are requested to inspect their package upon delivery. If a package appears

visibly damaged or tampered with, customers should take photographs/videos of the

package and contact Aurelium within 48 hours of delivery.

Order Cancellation

Customers may request cancellation of an order by contacting Aurelium before the order has

been dispatched.

Once an order has been dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be processed through the

original payment method.

Returns

As Aurelium products are food products, we generally do not accept returns of products that

have been opened, used or consumed.

However, a replacement or refund may be considered in the following circumstances:

• Wrong product delivered;

• Product damaged during transit;

• Product received in a visibly tampered or compromised condition;

• Product received is expired; or

• Product received is materially different from the product ordered.Customers must contact Aurelium within 48 hours of delivery and provide the order number

along with clear photographs/videos of the product and packaging.

Any return, replacement or refund will be subject to verification by Aurelium.

Refunds

Once a refund is approved, Aurelium will initiate the refund through the original payment

method used for the transaction.

The time taken for the refund to reflect in the customer's account may vary depending on the

payment gateway, bank or payment service provider.

If an order is cancelled by Aurelium due to product unavailability, payment issues or other

reasons attributable to Aurelium, the applicable amount paid by the customer will be

refunded.

Shipping charges, where applicable, may be non-refundable except where the return or

refund is due to an error attributable to Aurelium.

For refund or return-related assistance, customers may contact info@gohilorganics.com.